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PRIVACY POLICY
Effective Date: May 2025

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This Privacy Policy describes how Guardian Technologies LLC ("Guardian", "we", "us", or "our") collects, uses, shares, and protects your personal information when you use our platform to request and coordinate personal security services.

By using our platform, you agree to the practices described in this Privacy Policy and consent to the collection and processing of your personal data as outlined herein.

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1. Information We Collect

We collect the following categories of information when you use the Platform:

a. Personal Information

  • Full name, phone number, email address, address

  • Government-issued ID or other identification documents (if required)

  • Payment information (processed via secure third-party providers)

  • Event details, service requests, preferences, and special requirements

  • Health or legal information (only if necessary to coordinate services)

b. Technical Information

  • IP address, device type, browser type, OS, and usage data

  • Cookies and similar tracking technologies (see Section 6)

c. Communication Data

  • Messages exchanged with Guardian or Security Service Providers (SSPs)

  • Feedback, reviews, or support requests

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2. How We Use Your Information

We use your data to:

  • Create and manage your user account

  • Process service requests and connect you with SSPs

  • Facilitate payments and booking confirmations

  • Improve platform functionality and user experience

  • Ensure safety, compliance, and legal obligations

  • Communicate with you about your bookings, changes, or updates

  • Prevent fraud, abuse, and unauthorized access

 

3. Sharing Your Information

We may share your data with:

  • Security Service Providers (SSPs): To deliver the requested services

  • Payment processors and service partners: To process payments securely

  • Legal authorities: Where required by law, subpoena, or court order

  • Third-party vendors: To support our infrastructure, analytics, and operations (subject to strict confidentiality agreements)

We do not sell or rent your personal information to third parties.

 

4. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this Policy

  • Comply with legal and regulatory obligations

  • Resolve disputes and enforce agreements

Expired accounts or unused data may be deleted or anonymized after 12 months of inactivity, unless required for legal retention.

 

5. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or update your personal data

  • Request deletion of your data

  • Withdraw consent (where applicable)

  • Object to or restrict certain processing activities

  • File a complaint with a data protection authority (e.g., ANPD in Brazil)

To exercise your rights, contact: privacy@guardianplatform.com

 

6. Cookies and Tracking Technologies

The Platform uses cookies and similar technologies to:

  • Maintain session security

  • Analyze platform performance

  • Customize your user experience

You may manage your cookie preferences through your browser settings. Disabling cookies may limit some features.

 

7. Data Security

Guardian implements technical and organizational measures to protect your data, including:

  • Data encryption (in transit and at rest)

  • Access controls and authentication

  • Secure payment gateways

However, no system is completely immune to threats. Users are responsible for keeping passwords and account credentials secure.

 

8. International Data Transfers

If you access the Platform outside of the United States or Brazil, your information may be transferred to and processed in countries with different data protection laws. By using the Platform, you consent to such transfers where legally required.

 

9. Children's Privacy

The Platform is not intended for use by individuals under 18 years old. We do not knowingly collect data from minors. If we become aware of such collection, we will delete the data promptly.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on the Platform. Continued use of the Platform after updates constitutes acceptance.

 

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Guardian Technologies LLC
Email: privacy@guardian.app.br

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